1. Introduction
Welcome to jotdown.to ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service, including our WhatsApp-based journaling platform and web dashboard.
By using jotdown.to, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.
2. Information We Collect
2.1 Information You Provide
- Account Information: When you sign up, we collect your phone number (for WhatsApp integration), email address, and any profile information you choose to provide.
- Journal Entries: We collect the voice messages, text messages, and journal entries you send through WhatsApp or our web dashboard.
- Goals and Preferences: We collect information about your goals, preferences, and any settings you configure in the service.
- Communication Data: If you contact us, we collect your communication preferences and any information you provide in your messages.
2.2 Automatically Collected Information
- Usage Data: We collect information about how you interact with our service, including timestamps, frequency of use, and feature usage.
- Device Information: We may collect device identifiers, operating system information, and browser type when you access our web dashboard.
- Analytics Data: We use analytics tools to understand service performance and user behavior (see Section 5 for details).
3. How We Use Your Information
We use the information we collect for the following purposes:
- Service Provision: To provide, maintain, and improve our journaling service, including AI-powered insights, goal tracking, and personalized recommendations.
- Communication: To send you service-related notifications, updates, and respond to your inquiries.
- Personalization: To tailor your experience, including personality profiling, goal classification, and content recommendations.
- Analytics: To analyze usage patterns, improve our service, and develop new features.
- Security: To detect, prevent, and address technical issues, fraud, and security threats.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
4. Data Storage and Security
We implement industry-standard security measures to protect your personal information:
- Encryption: All data in transit is encrypted using TLS/SSL. Data at rest is encrypted using industry-standard encryption methods.
- Access Controls: We limit access to your personal information to authorized personnel who need it to provide our services.
- Regular Audits: We conduct regular security audits and vulnerability assessments.
- Data Retention: We retain your data only for as long as necessary to provide our services or as required by law.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
5. Third-Party Services and Analytics
We may use third-party services that collect information:
- WhatsApp: Our service integrates with WhatsApp. Your use of WhatsApp is subject to WhatsApp's Privacy Policy.
- Analytics Providers: We use privacy-friendly analytics tools (such as Plausible Analytics) that do not use cookies or collect personal information.
- Cloud Services: We use cloud service providers to store and process data. These providers are bound by strict data protection agreements.
We do not sell your personal information to third parties. We only share data with third parties as necessary to provide our services or as required by law.
6. Your Rights (GDPR Compliance)
If you are located in the European Economic Area (EEA) or other jurisdictions with similar data protection laws, you have the following rights:
- Right to Access: You can request a copy of the personal information we hold about you.
- Right to Rectification: You can request correction of inaccurate or incomplete information.
- Right to Erasure: You can request deletion of your personal information ("right to be forgotten").
- Right to Restrict Processing: You can request that we limit how we use your information.
- Right to Data Portability: You can request a copy of your data in a machine-readable format.
- Right to Object: You can object to certain types of processing of your information.
- Right to Withdraw Consent: If processing is based on consent, you can withdraw it at any time.
To exercise these rights, please contact us at privacy@jotdown.to.
7. Children's Privacy
Our service is not intended for children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@jotdown.to
- General Inquiries: hello@jotdown.to